Transform the Customer Experience with Uncomplicated Performance Management

Information about Transform the Customer Experience with Uncomplicated Performance Management

Presented at IAUG Converge 2014: The volume of data available to contact centers today is overwhelming. The key to effective performance management begins with establishing goals before trying to manage to key performance indicators. During this session, we will explore tips for building a successful performance management practice that will transform the customer journey. We will also look at three success stories from organizations that benefited from this transformation.

Tweets about #converge2014

KJINTELOFFICER Wed Sep 10 21:43:46
Simultaneously tired and energized after #Converge2014 As it should be. Just imagine....what if? Why not? Let's create something.

benbainbridge Wed Sep 10 16:12:27
Bishop Schnase presides at Communion at CONVERGE. #converge2014 @ Saint Paul's United Methodist Church

cydwel Wed Sep 10 15:09:36
For so long we've been working for a world that is less... we need to working for a world that is more. #Converge2014

SteveBlacksher Wed Sep 10 14:51:47
“We are created by God with our imaginations - which are the seeds of the future.” @erwinmcmanus #Converge2014

cydwel Wed Sep 10 14:43:21
“We humans, as creatures, are materializers of the invisible” @erwinmcmanus #Converge2014

cydwel Wed Sep 10 14:33:09
“The ways that bees create hives and ants create colonies - humans create futures.” @erwinmcmanus #Converge2014

cydwel Wed Sep 10 14:21:32
“We are students of the complexities of the human dilemma” @erwinmcmanus #Converge2014

cydwel Wed Sep 10 14:18:35
Erwin McManus (@erwinmcmanus) speaking to and with #Converge2014

cydwel Wed Sep 10 14:13:52
“Why do we do what we do? We do what we do because we love Jesus” #Converge2014

cydwel Wed Sep 10 01:22:15
"You're going to tell a story with your life...question is what story will it be." #Converge2014

SteveBlacksher Wed Sep 10 00:07:45
We don't have to be more for God to do more... In fact we need to be less.. Erwin McManus #Converge2014

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