Transform the Customer Experience with Uncomplicated Performance Management

Presented at IAUG Converge 2014: The volume of data available to contact centers today is overwhelming. The key to effective performance management begins with establishing goals before trying to manage to key performance indicators. During this session, we will explore tips for building a successful performance management practice that will transform the customer journey. We will also look at three success stories from organizations that benefited from this transformation.

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RT @convergeconfing: We're slowly uploading the #Converge2014 videos. They'll be live on https://t.co/AzBjsre8yK as soon as they're on You…

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We're slowly uploading the #Converge2014 videos. They'll be live on https://t.co/AzBjsre8yK as soon as they're on YouTube.

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RT @convergeconfing: Thanks to everyone who came to #Converge2014 - Please make sure you take a couple of minutes to take survey at: https…

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Thanks to everyone who came to #Converge2014 - Please make sure you take a couple of minutes to take survey at: https://t.co/iyrpPgMbLd

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RT @convergeconfing: A massive thanks to @MariusCiocanel for brining his GoPro so we could record the sessions :-) #Converge2014

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Please complete the #Converge2014 feedback survey! https://t.co/iyrpPgMbLd

convergeconfing Sat Aug 16 15:26:05
RT @convergeconfing: Thanks, everyone who came to the conference this year. We have some of the sessions recorded and we'll have them onlin…

ryanstenhouse Sat Aug 16 15:26:01
RT @convergeconfing: A massive thanks to @MariusCiocanel for brining his GoPro so we could record the sessions :-) #Converge2014

ryanstenhouse Sat Aug 16 15:22:34
A massive thanks to @MariusCiocanel for brining his GoPro so we could record the sessions :-) #Converge2014

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