Transform the Customer Experience with Uncomplicated Performance Management

Information about Transform the Customer Experience with Uncomplicated Performance Management

Presented at IAUG Converge 2014: The volume of data available to contact centers today is overwhelming. The key to effective performance management begins with establishing goals before trying to manage to key performance indicators. During this session, we will explore tips for building a successful performance management practice that will transform the customer journey. We will also look at three success stories from organizations that benefited from this transformation.

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