Transform the Customer Experience with Uncomplicated Performance Management

Information about Transform the Customer Experience with Uncomplicated Performance Management

Presented at IAUG Converge 2014: The volume of data available to contact centers today is overwhelming. The key to effective performance management begins with establishing goals before trying to manage to key performance indicators. During this session, we will explore tips for building a successful performance management practice that will transform the customer journey. We will also look at three success stories from organizations that benefited from this transformation.

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Dean_Denmark91 Thu Oct 16 23:41:57
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JacobHawley Thu Oct 16 21:55:13
RT @AnnCOleson: @targetx hire people smarter than us and engage them! #converge2014

michstiles Thu Oct 16 21:49:29
RT @BillSkowronski: Where is the best place to hide a dead body? The second page of Google. Ha. #Converge2014 Good laughs, good morning!

michstiles Thu Oct 16 18:26:16
RT @j_rex: Thank you @ConvergeOrg and all the wonderful people and ideas. Nashville and #Converge2014 was awesome.

BeckyVardaman Thu Oct 16 18:23:34
RT @j_rex: Thank you @ConvergeOrg and all the wonderful people and ideas. Nashville and #Converge2014 was awesome.

jckell3 Thu Oct 16 16:46:35
RT @j_rex: Thank you @ConvergeOrg and all the wonderful people and ideas. Nashville and #Converge2014 was awesome.

BarbaraCoward Thu Oct 16 14:59:45
Our post-conference adult student recruitment workshop is underway. Thanks for spending an extra day in Nashville for #Converge2014 with us!

ConvergeOrg Thu Oct 16 14:42:42
RT @j_rex: Thank you @ConvergeOrg and all the wonderful people and ideas. Nashville and #Converge2014 was awesome.

ConvergeOrg Thu Oct 16 13:59:33
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